This Vendor Agreement (“Agreement”) is entered into by and between ResQBox Food India Private Limited (CIN: U63120TS2026FTC214890) (“ResQBox”, “we”, “us”, or “our”), an Indian private limited company operating the ResQBox Food platform (“ResQBox Food”, “Platform”), and the registered restaurant or food vendor (“Vendor”, “you”, or “your”) participating in the Platform. By registering and using ResQBox Food, you agree to be bound by the terms and conditions set forth herein.
1. Definitions
1.1 Platform means the ResQBox Food marketplace and associated services, including any digital interfaces provided by ResQBox.
1.2 Vendor means a registered restaurant or food business listing surplus food for sale via the Platform.
1.3 Consumer means an individual purchasing food from the Vendor through the Platform.
1.4 Surplus Food means food that is safe for consumption but would otherwise be discarded due to overproduction, excess inventory, or unsold portions.
1.5 Order means a transaction initiated by a Consumer for a food box listed by the Vendor.
1.6 FSSAI Licence or Registration means a valid licence or registration issued under the Food Safety and Standards Act, 2006 by the Food Safety and Standards Authority of India (FSSAI) or its designated authorities.
2. Scope of Services
2.1 ResQBox provides the Platform to facilitate the sale of Surplus Food by Vendors to Consumers.
2.2 The Platform enables Vendors to list food boxes, manage inventory, accept orders, and receive payments.
2.3 ResQBox acts solely as a technology intermediary and marketplace e-commerce entity under the Consumer Protection (E-Commerce) Rules, 2020, and does not:
- Prepare, store, or handle food;
- Own or control food inventory;
- Guarantee food quality or safety;
- Assume liability for food-related incidents.
2.4 All food-related responsibilities remain solely with the Vendor.
3. Vendor Eligibility and Registration
3.1 To be eligible to use the Platform, the Vendor must:
- Be a legally registered food business in India holding a valid FSSAI Licence or Registration, which is mandatory for all food vendors on the Platform;
- Provide its FSSAI licence or registration number, and GST registration details where applicable, during onboarding;
- Provide accurate and complete business information during registration.
3.2 The Vendor agrees to maintain the accuracy of account information at all times and promptly update any changes to business or regulatory status, including any suspension, cancellation, or expiry of its FSSAI Licence or Registration.
4. Vendor Obligations
4.1 Listing and Order Management
The Vendor agrees to:
- Maintain at least three (3) Meal Box listings per active trading day, unless otherwise agreed in writing with ResQBox;
- Disclose, for every Meal Box listing, the box composition (number and type of items), dietary category, cuisine type, price, and pickup window, and ensure the contents supplied match the disclosed composition with an original retail value of at least twice the listed price;
- Post daily listings of Surplus Food boxes with accurate descriptions, quantities, and pickup windows;
- Clearly describe the contents of each box to minimise cancellations and disputes;
- Accept or reject orders promptly, ideally within minutes of receipt;
- Reserve accepted orders until the designated pickup time;
- Cancel orders at least one (1) hour prior to pickup unless the Consumer has confirmed collection;
- Update the order status in the Platform to reflect the final outcome of each transaction.
4.2 Food Safety and Compliance
The Vendor is solely responsible for:
- Complying with all applicable laws, regulations, and industry standards;
- Ensuring that all food listed is safe for consumption and compliant with the Food Safety and Standards Act, 2006 and the regulations made thereunder by the FSSAI;
- Listing only Surplus Food unless otherwise agreed in writing with ResQBox;
- Notifying ResQBox immediately of any food recalls, contamination, or safety concerns.
4.3 Platform Conduct
The Vendor agrees to:
- Manage the Platform account securely, including safeguarding login credentials;
- Not engage in fraudulent, misleading, or deceptive conduct;
- Not misuse Consumer data or contact Consumers outside the Platform for commercial purposes;
- Cooperate with ResQBox in resolving disputes, complaints, or service issues.
5. Disputes, Cancellations and Refunds
5.1 Consumers may cancel orders if the food listed differs materially from what is available. ResQBox may charge a cancellation fee to the Vendor in such cases.
5.2 The Vendor may cancel an order at least one (1) hour prior to the scheduled pickup time unless the Consumer has confirmed collection.
5.3 ResQBox may issue refunds to Consumers at its sole discretion. The Vendor will not receive payment for refunded orders.
6. Payments, Fees and Taxes
6.1 ResQBox charges a transaction fee (commission) for each concluded order. There is no annual subscription fee, listing fee, or setup fee. The applicable commission percentage is communicated to the Vendor during onboarding and may be updated from time to time with reasonable notice.
6.2 ResQBox will use a secure third-party payment processor (to be confirmed — Cashfree or Razorpay) for payment processing. All payments from Consumers are processed directly by the payment processor in Indian Rupees (₹).
6.3 Net payouts are remitted by the payment processor to the Vendor's connected account weekly (every Monday) for orders completed in the prior week.
6.4 All amounts are inclusive of GST where applicable. The Vendor is responsible for remitting taxes on sales, including GST, in accordance with applicable Indian tax law.
7. Data Privacy and Security
ResQBox complies with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and the SPDI Rules, 2011, and ensures secure handling of personal data. All financial and payment processing data is handled directly by the payment processor.
8. Intellectual Property
8.1 The Vendor retains ownership of its brand, trademarks, and content.
8.2 The Vendor grants ResQBox a non-exclusive, royalty-free, worldwide licence to use its listings, images, and descriptions for the purpose of operating and promoting the Platform.
9. Liability and Indemnity
9.1 ResQBox is not liable for the quality, safety, or legality of food provided by Vendors, or any loss, damage, or injury arising from Vendor conduct.
9.2 The Vendor agrees to indemnify and hold harmless ResQBox from any claims arising from breach of this Agreement, violation of applicable laws, food-related incidents, or misconduct.
10. Suspension and Termination
ResQBox may suspend or deactivate the Vendor's account for breach of this Agreement, food safety violations, lapse of the Vendor's FSSAI Licence or Registration, misrepresentation, or repeated Consumer complaints.
11. Governing Law
11.1 This Agreement is governed by and construed in accordance with the laws of India.
11.2 Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana.
Contact Information
Grievance Officer
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is:
[Grievance Officer name]
ResQBox Food India Private Limited
Email: team@nousattva.com
We will acknowledge your complaint within 48 hours and resolve it within one (1) month of receipt.
Questions about these Terms?
ResQBox Food India Private Limited
CIN: U63120TS2026FTC214890
Email: team@nousattva.com